This week, shock figures have revealed that almost three quarters of retail customers feel that their in-store experiences are below standard.
There are also concerns about UK attitudes to mental health as many workers are shown to be sceptical of time off taken by their colleagues due to ill mental health.
Small and medium-sized businesses are also rushing to make amendments to their dividends before the tax hike on April 6th.
Feature of the Week
71% of shoppers frustrated with in-store experience | Smallbusiness.co.uk
Nearly three quarters of shoppers are unhappy with the in-store service they receive, and feel that they know more about the products and deals than the shop associate.
Research has shown that fast delivery, flexible returns policies and discounts are high on the list of shopper’s priorities, according to a survey of 2,000 people.
1 in 5 British workers sceptical about time off due to mental health | Smallbusiness.co.uk
Research finds that as many as one in five employees are sceptical about the time off spent by colleagues due to stress and mental illness, with some 14% doubting that stress is even a mental health condition.
Despite this, stress and mental health are among the top four causes of long-term absence for all workers.
Skills of older workers are being overlooked | Smallbusiness.co.uk
Companies are failing to help senior workers make the most of their expertise to benefit the business, a study has shown. Only 1% of HR respondents believe older workers are eligible for career development.
The survey of more than 2,000 over-50s shows that older workers are mainly driven by a desire for mental stimulation/being challenged, with 63% believing it ‘very important’.
UK SMEs to take special dividends before tax hike | BM Magazine
The tax rate on dividends for basic rate taxpayers will increase to 32.5%, a hike of 7.5%, as of April 6th. This has caused a number of entrepreneurs to announce plans to decrease their dividend payouts after the hike comes into effect.
SME traders prefer Australia as exporting destination | SME Insider
A survey of more than 300 SMEs selling goods abroad has found that more than a quarter of small UK businesses have identified Australia as providing the best opportunity for export sales growth.
Europe is still the top trading destination for retail exporters, however sales are slowing due to movement among suppliers as a result of Brexit fears.